Comments on: How To Do Customer Service On The Cheap (Shocking BarclayCard, Shocking)

By: Na

Na — Tue, 27 Apr 2010 05:15:18 +0000

Hi I am a Person who work with Barclaycard Customer Service.I am writing because I am FULLY AWARE OF THE FACTS MENTIONED ABOVE, I am also disgusted by the internal environment of the organisation—HARaSSING. No procedures and policies; just small interests dominate the working of the management, I am TIRED of fucking the Manager and the Asst. Manager for last 5 months now see what happens? I am sure some staff member will definitely sue the Co. for such reasons. I know more painful cases than have been mentioned here they really have fun abusing the UK customers. Poor and unfair services, for sure.

By: John

John — Tue, 23 Mar 2010 15:50:07 +0000

I can relate to many of the issues people are raising here. Yesterday I decided to call it a day with Barclaycard. I thought I would make one last effort to complain, on the first attempt they cut me off half way through, on the second attempt the guy noted the details and as I was saying my goodbyes (after 29 years) he tried to sell me insurance!!
They really have lost the plot.

By: Nuala

Nuala — Thu, 11 Mar 2010 07:57:00 +0000

I have just finished with Barclaycard after 30 years. First they closed my account without telling me, then stopped my card without telling me as they believed a payment (which is an annual payment which had been made for the past 3 years) was fraudelent. Their customer service in India was so rude I was shocked. I asked them for compensation for the upset their company has caused me and they refused, offering only to refund phone calls. When I told them I was closing my account, they more or less said they didn’t care. Barclaycard made £761 million profit last year out of mugs like us. My advice is cancel your Barclaycard and use someone else!

By: STEVEN MORT

STEVEN MORT — Tue, 16 Feb 2010 02:09:50 +0000

IVE HAD SIMIKAR PROBLEMS WITH RUDE INDIAN CALL CENTRES.I FOUND IT HARD TO PAY THEM BECAUSE GLITCHES IN THEIR SYSTEM,I ONLY REALISED I THEY DIDNT GET THE MONEY WHEN I RECEIVED THE NEXT STATEMENT SAYING I HAD A LATE PAYMENT FEE,THEY HAD RETURNED THE MONEY TO MY BANK.TRIED TO SORT THINGS OUT WAS EVEN TOLD BC WILL BE GIVING ME £20 FOR THE HASSLEBUT THIS WAS LATER FOUBD OUT TO BE A LIE AS NOBODY ELSE KNEW WHAT I WAS TALKING ABOUT IE BC DONT DO THAT.THEY SEEM TO WANT ALL BAD THINGS TO HAPPEN TO YOU WITH GLEE LIE WHEN ANYTHING GOES WRONG ITS YOU.ANYWAY IM FREE NOW NO MORE BARCLAYCARD

By: Amanda

Amanda — Wed, 07 Oct 2009 09:48:05 +0000

I just wanted to say thank you to Guy for the 0844 811 4101 telephone number. I got through to someone in the UK who is hopefully sorting out my problem.

By: Henry Dobbs

Henry Dobbs — Tue, 22 Sep 2009 08:37:59 +0000

The leadership of Barclaycard are a bunch of criminals along with most directors who run these rip off banks. Why do you think the world is in deep doo doo? I have just paid mine off thank goodness and I will never ever have another credit card, I will live within my means, which is what we should all be doing anyway.

By: Robin

Robin — Thu, 06 Aug 2009 12:41:59 +0000

It’s no accident that banker rhymes with w**nker, however this is compounded by confusing conversations with Indian call centres!

Thanks for the 0844 811 4101 number – seems to cut through the systems a little, although one still has to deal with Barclaycard!

By: GUY

GUY — Fri, 19 Jun 2009 18:13:04 +0000

Folks,

Here is an internal direct number for the U.K. Barclaycard customer service center. It completely bypasses the outsourced call centres.

0844 811 4101.

In my dealings with the company, you are much more likely to get a satisfactory response to your query at this number.

The very best of luck in having your issues resolved.

By: Ollie

Ollie — Wed, 17 Jun 2009 07:02:12 +0000

Formal Complaint about Barclaycard Credit Card from Mr Ollie MacDxxxxxx
Dear Barclaycard Customer Non-Service
You can contact me by email or telephone on xxxxxx@blueyonder.co.uk or +44 7905 yyy xxx, and please quote my reference “Barclaycard Appalling Service” in all correspondence.
My Complaints about Barclaycard’s Credit Card
• Why is so difficult to speak to a human being at Customer Non-Service? I have just discovered it is just as difficult to e-mail you!
• Whoever thought about having SEVEN options on an answering machine service?
• I set up a direct debit Barclaycard online to fully pay my (Cashback) Credit Card on 8.5.09
• I complained that it was not my fault that the D/D did not go through, and after threatening to close my account, my charges were refunded.
• BUT, today I tried to book a flight to Paris and my card kept getting rejected. After 3 attempts, I had to use my reliable ABBEY Visa Card.
• When I finally got through to a human being on 0844 811 9111, he was less than sympathetic, indeed he was arrogant, informing me that my Credit Check revealed I had defaulted on three suppliers! When asked who were these 3 suppliers, he said he could not tell me. Anyhow, they had REDUCED my credit limit without even informing me! PLUS removed my ability to withdraw cash! I find this very upsetting, embarrassing, and wholly unprofessional.
• If this complaint is not resolved within 5 days, I will close my account: I thought I would try Barclaycard’s Cashback Card, but the Customer Non-Service takes some beating.
What will happen next
• Can you please send me an e-mail acknowledgement of this complaint within 5 working days.
• Can you please give the name of the human being who will handle my complaint and how to contact them.
If I am still not happy:
I will close my Barclaycrad Cashback Account Number: 5301 2710 yyyy xxxx
regards

Ollie

NOTE: I have actually closed my BC account, and will proceed with this Formal Complaint.

By: Roger

Roger — Thu, 26 Mar 2009 13:55:33 +0000

I agree with the above. I’ve been a BC customer for well over
15 years, and I can say that they did have very good customer service
at one time. Then they outsourced most of their customer care. Now
the situation is nothing short of disgraceful. It not only wastes time
and frustrates customers, it also puts them at great risk of financial
fraud and identity theft (despite what they may claim). I recently
cancelled both of my Barclaycards, and would strongly advise anyone else
to do the same.

Like the commenter above, I had a call out of the blue from an
Indian call centre, telling me that I had a number of fraudulent
transactions on my credit card. Then she challenged me for personal
information! Which I refused to give, and like the commenter above, I asked
her to confirm MY details – which she did (very worrying). I said I’d call
back because I still had a bad feeling about it. When I called back, I was
passed through numerous departments, had to explain the same thing to each
person. Eventually they confirmed that it was their staff who called, and
reassured me that I’d be issued with a new card, and everything would be ok.
Several weeks went by, and the new card still hadn’t arrived. I didn’t even
receive the dispute form which I was told I would.

Further, extremely frustrating calls to their Indian call centre didn’t get
me anywhere, I was fobbed off and lied to on numerous occasions.
Eventually I demanded to talk to a manager, who then promised that the new
card would be issued. The card did arrive a couple days later. My
PIN also arrived – the envelope for the PIN was OPEN! It hadn’t even been
sealed. I also got the dispute form, which I filled in and returned.

Well that was a few months ago – Since then nothing from BC. I’d already
paid the fraudulent ATM transaction and have since been waiting for
a refund. Called BC again. Got through to the Indian call centre – and
I then had to repeat the whole story to several people, after which I
was eventually connected back to the UK. The lady there was very sympathetic
but like other readers found, completely useless. I was passed back to India
and had another very heated and frustrating conversation with a woman
at the call centre. She asked me “which were the fraudulent transactions?”,
“because none were disputed”. They’d already cancelled my card, issued
me with a new pin, and I’d sent the dispute form, yet apparently nobody at
BC knew about the fraudulent transactions (even through BC flagged the
transaction in the first place). She said that I hadn’t disputed them – at
which point I hung up. So months later and hours of phone calls, nothing
has been done about this.

Now I just opened my statement for my second Barclaycard (MasterCard),
and what did I find? Another fraudulent £350 transaction. So now I
have the problem with not one, but both of my cards. Even trying to
cancel the cards has been a nightmare. Whatever’s going on there at
BC it’s not good – their security has clearly become very lax –
I have no trust in them anymore.