Comments on: How To Do Customer Service On The Cheap (Shocking BarclayCard, Shocking)

By: Claire

Claire — Thu, 24 Feb 2011 16:28:35 +0000

I’ve been complaining to Barclaycard since January about this direct debit issue. Haven’t heard anything in a while so called them today – and was told it can take up to 40 WORKING DAYS for a complaint to be answered.

Have you every heard anything so ridiculous??

By: louise

louise — Tue, 22 Feb 2011 12:28:46 +0000

thanks for the english customer service number.
Had a horrible phonecall to indian call centre.Then phoned again to english one and got my late payment charge refunded.Do try this number.

By: Mandy

Mandy — Thu, 03 Feb 2011 21:32:20 +0000

I have had a complaint ongoing with Barclaycard since June 2010, i have now forwarded it to the ombudsman and am refusing to pay any money from my outstanding balance until they resolve the problem, i keep getting an email saying they are dealing with my complaint and will respond shortly and that that they take customer complaints very seriously. I have now taken to emailing them on a daily basis with a running commentary on their appalling customer service as this way i have a electronic record of the correspondence sent to them. Not sure why their service has gotten so apalling and just how long they think they can get away with it!

By: Philip Gnana

Philip Gnana — Tue, 25 Jan 2011 11:57:52 +0000

This situation with Barlcaycard does not seem to be getting better. The more you investigate the worse it gets.
I had setup a direct debit at the time applied for a card but never used it. In Decembe 2010 I took up their offer of 0% transfer for 18 months (this is not 0% as u pay 3.0% upfront btw). I received a call saying that I had missed a payment. Not possible as I had confirmation that the notified instalments will be taken via DD. Because there had been no activity in my account the DD had gone dormant. This the usual procedure by the banks. Barlcaycard (Indian Call Centre) informed me that it was my duty to have it activated. If that was the case why on earth do we authorised them to set up a Direct Debit? Ignorance at its worst.
I have clear credit rating. This missed payment is mark and a slur on my rating and the manner in which my first call was addressed is dispicable.
Philip, Surrey

By: Clifford Smith

Clifford Smith — Mon, 24 Jan 2011 22:34:48 +0000

Bought a Mac Pro using the 6 month deferred credit barcley card signup. Was told no payments for 6 months. 6 weeks later I get a $25 late fee notice. Called them, they would not remove it or even explain. Immediately paid off the entire deferred amount, about $4000. My balance still showed the $25. Next I get a notice I’d be charged another late fee if I didn’t pay the first one. A rude lady at customer service said they will never remove late fees.
I’ve only had 3 credit cards in my 63 years, and all of them would work with me if I called them. They valued my being a customer. American Express has been the most gracious. Barcley’s attitude will insure their long-term failure.
My advice is to avoid their services

By: Carmine Giordano

Carmine Giordano — Thu, 09 Dec 2010 19:41:46 +0000

I also had a terrible experience with Barclaycard. When I bought an IPAD at an Apply Store, I signed up for a one year no-interest plan through Barclaycard. With that I set up an automatic payment account which transferred $100 each month to Barclay for the timed payment.

One problem: there was no option to change the last payment so that a final $140 would be transferred the last month of the plan. So although the last payment was made automatically and on time, it was $40 short. Because of that I was charged the full $151 dollars interest I had thought to avoid.

Each of the two representatives I spoke with said there was nothing they could do. WhenI asked to speak to a supervisor, she said she had studied my payment record (which was flawless) and there was nothing she could do. She informed me that Barclays “does not do favors for customers!”

I called to cancel my card, and then received a pro forma letter asking me to call about my concern. When I called, the representative said there was nothing she could do. Then why send the letter, I asked. She said that the letter didn’t mean anything would be changed. It was sent in response to my concern.

By: Ruth

Ruth — Sun, 24 Oct 2010 13:02:04 +0000

I have just had the worst experience ever myself on the phone to the Indian call centre. I called to check my balance as I transferred money a few days ago to cover a bill due to go from my Barclaycard account on the 1st of next month to find my limit has been decreased without notice. After speaking to the advisor and getting no help or explanation as he did not even seem to know what my quiery was I asked to speak to his manager. I waited a further 15 minutes for him to take the call and he actually told me it was my fault as I have been struggling financially due to charges they have taken with no reason and he would not even try to explain the situation, saying only that a letter was sent out (which I haven’t recieved). After I explained this he just kept repeating himself and saying it was my fault and there is nothing he can do and that the payment due from the account which I had transferred the funds to cover will not be paid and I will recieve charges for. He even said it is up to me but I would get no joy whatsoever when I told him I will be contacting the financial ombudsman!
Having worked in customer service myself since leaving school 11 years ago I was disgusted with the way I was treated and spoken to on this matter and will be closing the account as soon as I am able and sending a formal letter of complaint explaining the reason why!

By: Na

Na — Tue, 27 Apr 2010 05:15:18 +0000

Hi I am a Person who work with Barclaycard Customer Service.I am writing because I am FULLY AWARE OF THE FACTS MENTIONED ABOVE, I am also disgusted by the internal environment of the organisation—HARaSSING. No procedures and policies; just small interests dominate the working of the management, I am TIRED of fucking the Manager and the Asst. Manager for last 5 months now see what happens? I am sure some staff member will definitely sue the Co. for such reasons. I know more painful cases than have been mentioned here they really have fun abusing the UK customers. Poor and unfair services, for sure.

By: John

John — Tue, 23 Mar 2010 15:50:07 +0000

I can relate to many of the issues people are raising here. Yesterday I decided to call it a day with Barclaycard. I thought I would make one last effort to complain, on the first attempt they cut me off half way through, on the second attempt the guy noted the details and as I was saying my goodbyes (after 29 years) he tried to sell me insurance!!
They really have lost the plot.

By: Nuala

Nuala — Thu, 11 Mar 2010 07:57:00 +0000

I have just finished with Barclaycard after 30 years. First they closed my account without telling me, then stopped my card without telling me as they believed a payment (which is an annual payment which had been made for the past 3 years) was fraudelent. Their customer service in India was so rude I was shocked. I asked them for compensation for the upset their company has caused me and they refused, offering only to refund phone calls. When I told them I was closing my account, they more or less said they didn’t care. Barclaycard made £761 million profit last year out of mugs like us. My advice is cancel your Barclaycard and use someone else!